Last updated: 24 March 2026
These Terms & Conditions apply to all offers, orders, and agreements made through the TailPlay webshop.
1. Identity of the trader
TailPlay is a trading name of:
Datadrijf
Aurora 229
6412M Heerlen
Netherlands
KVK number: 85615455
VAT/BTW number: 234925395B01
Email: contact@tailplay.eu
Phone: +31 (0)1724 0294
2. Applicability
These Terms & Conditions apply to every offer made by TailPlay and to every distance contract concluded between TailPlay and a consumer through the webshop.
Before the agreement is concluded, these Terms & Conditions are made available to the customer. If this is not reasonably possible, TailPlay will indicate how the Terms & Conditions can be reviewed and that they will be sent free of charge upon request.
If specific product or service conditions apply in addition to these Terms & Conditions, those additional conditions also apply. In the event of a conflict, the provision most favourable to the consumer will prevail where legally required.
3. The offer
We aim to describe and display our products as accurately as possible. Product images, descriptions, dimensions, colours, and other details are presented with care, but minor differences may occur.
Obvious mistakes, manifest errors, or clear pricing errors do not bind TailPlay.
An offer contains sufficient information for the customer to understand their rights and obligations before placing an order. This includes, where applicable:
- the total price including VAT;
- any shipping or additional charges;
- the method of payment, delivery, and performance;
- whether a right of withdrawal applies;
- any relevant limitations or exceptions.
4. The agreement
The agreement is concluded at the moment the customer accepts the offer and completes the checkout process in accordance with the stated steps.
After receiving the order, TailPlay will confirm the agreement electronically, usually by email.
TailPlay may refuse or cancel an order where reasonably justified, including in cases of:
- clear input or pricing errors;
- suspected fraud or abuse;
- unavailable stock;
- incomplete or incorrect customer information;
- payment problems.
If TailPlay cannot fulfil an order or can only do so in part, the customer will be informed as soon as reasonably possible and, where applicable, the paid amount for the unavailable part will be refunded.
5. Prices
All prices shown on the website are inclusive of VAT unless stated otherwise. Shipping costs and any other unavoidable additional charges are shown before the customer completes the order. The TailPlay website currently presents prices in euro and offers multiple checkout methods.
TailPlay may change prices before an agreement is concluded. Price changes after an order has been placed do not affect the concluded agreement, except in the case of obvious pricing mistakes.
6. Payment
Payment must be made using one of the payment methods offered at checkout. TailPlay currently shows checkout options including card payments, Bancontact, EPS, iDEAL/Wero, and Klarna.
TailPlay may attach reasonable conditions to payment methods.
Orders will normally be processed after successful payment authorisation, unless the selected payment method works differently by nature.
If a customer fails to meet their payment obligation, TailPlay is entitled, subject to applicable law, to charge the reasonable costs previously communicated to the customer.
7. Delivery and performance
TailPlay will process orders with due care.
The delivery address is the address provided by the customer during checkout. Customers are responsible for providing a complete and correct address.
TailPlay aims to dispatch orders within the timeframe stated on the website, product page, checkout, or shipping policy. Delivery times are estimates and depend partly on external carriers.
If a delay occurs, or if an order cannot be fulfilled or can only be fulfilled in part, the customer will be informed as soon as reasonably possible.
If delivery proves impossible, TailPlay may provide a suitable alternative item only where this is legally permitted and clearly communicated. The customer retains any statutory rights, including the right of withdrawal where applicable.
The risk of damage to or loss of products passes to the customer at the moment the products are delivered to the customer or a third party designated by the customer, unless otherwise required by law.
8. Right of withdrawal
If the customer is a consumer, they generally have the legal right to withdraw from a distance contract for goods within 14 days after the day on which the customer, or a third party designated by the customer, receives the product, without giving reasons. This 14-day cooling-off period is part of EU consumer law.
To exercise the right of withdrawal, the customer must inform TailPlay within the withdrawal period by means of a clear statement, for example by email.
After exercising the right of withdrawal, the customer must return the product within 14 days.
During the withdrawal period, the customer should handle the product and packaging only as necessary to establish the nature, characteristics, and functioning of the product. The customer is only liable for any diminished value resulting from handling beyond that standard. This follows EU consumer-rights guidance.
9. Costs of return in case of withdrawal
Unless TailPlay explicitly states otherwise, the direct costs of returning the product are borne by the customer.
Under EU guidance, the consumer bears return costs during the cooling-off period if the trader informed them of that before purchase.
10. Refund after withdrawal
If the customer validly withdraws from the agreement, TailPlay will reimburse all payments received from the customer for the returned product, including the standard cost of the original outbound delivery where legally required.
TailPlay may wait with reimbursement until it has received the returned product or until the customer has provided proof of return, whichever comes first.
Refunds are made using the same payment method used by the customer, unless another method is expressly agreed.
If the customer selected a more expensive delivery method than the standard delivery offered, TailPlay does not have to reimburse the additional cost of the upgraded delivery method.
11. Exclusions from the right of withdrawal
The right of withdrawal may be excluded only in the cases permitted by law. If an exclusion applies, TailPlay will state this clearly before the agreement is concluded.
This may include, where legally applicable:
- products made to the consumer’s specifications;
- sealed products not suitable for return for health or hygiene reasons once unsealed;
- products that are inseparably mixed with other items after delivery;
- other exceptions permitted under applicable consumer law.
12. Conformity and statutory warranty
TailPlay guarantees that products conform to the agreement, the stated specifications, the reasonable requirements of soundness and usability, and existing legal requirements on the date of conclusion of the agreement.
Consumers are entitled to the statutory rights provided by applicable consumer law. A product must do what the customer may reasonably expect from it. EU consumer guidance also recognises statutory consumer guarantees for goods sold by traders.
Any commercial guarantee offered by TailPlay is additional to, and does not limit, the customer’s statutory rights.
13. Complaints procedure
Complaints about the performance of the agreement must be submitted to TailPlay within a reasonable time after the customer has discovered the issue, with a clear and complete description.
Complaints can be sent to: contact@tailplay.eu
TailPlay aims to respond substantively within 14 days after receiving the complaint. If a complaint requires a longer processing time, TailPlay will send an acknowledgement within 14 days and indicate when a more detailed response may be expected.
14. Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.
To the extent permitted by law, TailPlay is not liable for indirect damage, consequential damage, loss of profit, or other forms of non-direct loss arising from the use of the products or website.
If TailPlay is liable for any damage, that liability is limited to the amount paid by the customer for the relevant product, unless mandatory law requires otherwise.
This limitation does not apply in cases of intent, gross negligence, or where exclusion would be unlawful.
15. Force majeure
TailPlay is not obliged to fulfil any obligation to the customer if performance is prevented by circumstances beyond TailPlay’s reasonable control.
Force majeure may include, for example:
- carrier disruptions;
- internet or telecom failures;
- supply chain interruptions;
- power failures;
- governmental measures;
- illness, strikes, or extraordinary operational disruptions.
In the event of force majeure, TailPlay may suspend its obligations for the duration of the situation or dissolve the agreement in whole or in part where legally permitted.
16. Personal data
TailPlay processes personal data in accordance with its Privacy Policy.
Where personal data is processed for order handling, payment, delivery, customer service, fraud prevention, or legal compliance, that processing is governed by the TailPlay Privacy Policy as published on the website.
17. Intellectual property
All content on the TailPlay website, including texts, images, branding, logos, product page content, and design elements, remains the property of TailPlay or its licensors unless stated otherwise.
Customers and visitors may not copy, reproduce, distribute, or otherwise use website content beyond what is legally permitted without prior written permission.
18. Applicable law and disputes
These Terms & Conditions and all agreements between TailPlay and the customer are governed by Dutch law, except to the extent mandatory consumer law in the customer’s country of residence provides stronger protection.
Disputes will be submitted to the competent court as determined by applicable law.
19. Final provisions
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions remain in full force to the extent permitted by law.
TailPlay may amend these Terms & Conditions from time to time. The version applicable to an order is the version that was made available before the agreement was concluded.