At TailPlay, we believe clear communication is part of good service. If you have a question about your order, a product, a return, or a complaint, we are here to help.
Business details
- Trading name: TailPlay
- Legal entity name: Datadrijf
- Return address: Aurora 229, 6412M Heerlen, Netherlands
- KVK number: 85615455
- VAT/OB number: 234925395B01
- Phone: +31 (0)1724 0294
Contact details
- Email: contact@tailplay.eu
- Contact form: Contact us
Customer service hours
09:00-17:00 (UTM+1; Dutch/German time)
Response time
We aim to respond within 1-2 business days.
Complaints
If you have a complaint, please contact us first using the details above. We aim to respond substantively within 14 days of receiving your complaint. If we need more time, we will let you know within that period when you can expect a full reply.
If we cannot resolve a complaint together, you may seek advice or mediation through the appropriate consumer channels in your country.