At TailPlay, we do our best to make sure your order is prepared with care and shipped promptly.
Processing & Shipping Time
All orders are processed and shipped within 2 business days after your order is placed.
Please note that shipping time refers to when your order leaves our facility, not when it is delivered to your address.
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Once your order has been shipped, delivery times may vary depending on your location, local carrier services, and seasonal demand.
Because delivery is handled by third-party shipping providers, we cannot guarantee exact delivery dates.
Shipping Confirmation
As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking details, where available.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly shown before you complete your purchase.
Delays
While we always aim to ship on time, occasional delays may occur due to high order volumes, carrier issues, customs processing, or other circumstances beyond our control.
If your order has not been shipped within the stated timeframe, please contact us and we will be happy to assist you.
Incorrect Address Information
Please make sure your shipping information is correct before completing your order. TailPlay cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.
Contact
If you have any questions about your order or shipping, please contact us through our contact page or customer support email.